Refund policy

🔁 REFUND & RETURN POLICY

Aestiva Home
Last Updated: 24/02/2026

At Aestiva Home, customer satisfaction is important to us. Please read our policy carefully before placing an order.

1. Order Confirmation

All orders are confirmed before shipment. Once an order has been confirmed and dispatched, it cannot be canceled.

Customers are encouraged to review product details carefully before placing an order.

2. Returns Eligibility

We only accept return or replacement requests under the following conditions:

  • The item is damaged upon delivery

  • The wrong item was delivered

  • The product has a clear manufacturing defect

Requests must be made within 24 hours of delivery.

Clear photo or video proof is required for review.

3. Non-Returnable Situations

We do not accept returns or refunds for:

  • Change of mind

  • Refusal after shipment

  • Minor color or design variations

  • Incorrect address provided by customer

  • Failure to answer courier calls

  • Opened or used items

All sales are considered final unless the item meets the return eligibility criteria above.

4. Refund Process (If Approved)

If a return request is approved:

  • The item must be unused and in original packaging.

  • Refunds (if applicable) will be processed within 7–10 business days after inspection.

  • Shipping fees are non-refundable unless the error was from our side.

Refunds will be processed through the original payment method (if online payment was used) or via agreed method for COD orders.

5. Cash on Delivery (COD) Policy

Customers placing COD orders agree to accept and pay for the order at delivery.

Repeated order refusals may result in restriction from future purchases.

6. Right to Refuse Requests

Aestiva Home reserves the right to refuse return or refund requests that do not meet the conditions outlined in this policy.

7. Service Model Disclosure

Aestiva Home operates as an independent online retail service serving customers within the United Arab Emirates and works with third-party fulfillment partners.

8. Contact Information

For return or refund requests, contact:

Email: support@aestivahome.com
Requests must include:

  • Order number

  • Clear photos/videos

  • Description of issue