Shipping policy

🚚 SHIPPING POLICY

Aestiva Home
Last Updated: 24/02/2026

Thank you for shopping with Aestiva Home. This Shipping Policy explains how we process and deliver orders within the United Arab Emirates (UAE).

1. Delivery Coverage

We currently deliver across all major cities and regions within the United Arab Emirates.

2. Processing Time

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays may be processed on the next business day.

You may receive a confirmation call, SMS, or email before shipment.

3. Delivery Time

Estimated delivery time:

2–5 business days depending on location.

Delivery times may vary due to:

  • Public holidays

  • Weather conditions

  • Courier delays

  • Remote locations

We are not responsible for delays caused by courier companies or circumstances beyond our control.

4. Shipping Charges

  • Shipping fees (if applicable) will be displayed at checkout.

  • Free shipping promotions may be offered from time to time.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) service across the UAE.

By placing a COD order, customers agree:

  • To be available at the provided address

  • To answer courier calls

  • To pay the full amount at the time of delivery

Failure to accept confirmed COD orders may result in restriction from future purchases.

6. Incorrect Address or Unreachable Customer

Customers are responsible for providing accurate shipping details.

If:

  • The address is incorrect

  • The customer does not respond to courier calls

  • Delivery fails due to customer unavailability

The order may be canceled.

7. Order Tracking

Tracking information (if available) will be shared via SMS, email, or WhatsApp once the order is dispatched.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 24 hours of delivery.

  • Provide clear photos or videos as proof.

Cases will be reviewed individually.

9. Service Nature

Aestiva Home operates as an independent online retail service serving customers across the UAE. We work with third-party fulfillment and courier partners to complete deliveries.

10. Contact Information

For shipping inquiries, contact:

Email: support@aestivahome.com
Location: Serving customers across the United Arab Emirates